Delivery, Returns & Exchanges
We hope that you are happy with your purchase. However, if you should wish to return, refund or exchange an item, providing it has not been used, it is in its original packaging and in a sale-able condition, we will be happy to do this for you. Please send returns within 14 days of delivery to: CotCool, 21 Osborne Terrace, Sale, Cheshire, M33 7TD.
We also recommend that you get a proof of posting and include a note with your name, contact number, order number and reason for returning the item and whether you want a refund or a replacement. Please note delivery and collection charges will not be refunded. Please call us on 0161 478 5593 if you have any questions.